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JewishSinglesUSA.com Support and Frequently Asked Questions

Below are some frequently asked questions, and answers, too! Try to read them over and find the answer to your questions before sending an email to our support. We will be adding to this FAQ along the way. If, after reviewing the section below, you still haven't found the answer you are looking for, please send an e-mail to support@JewishSinglesUSA.com. Please allow between 2-24 hours for a response.

We have a ZERO TOLERANCE spam policy. ANY user profile selling, promoting, or listing any product, service or website will be immediately removed from the system. NO EXCEPTIONS.
Any threatening or harassing behavior by any member will also not be tolerated and your account will be removed.

About JewishSinglesUSA.com

What are some of the sites features?
Answer: JewishSinglesUSA.com features some great communication features that include: Who's Online, JewishSinglesUSA Instant Messenger, "Send a Flirt", internal e-mail, etc. You can upload multiple photos, add users to your “favorites” list, and even see the last 10 users that have viewed your profile.
Will there be updates and new features at JewishSinglesUSA?
Answer: Yes. We will be constantly updating the site with more features in the future.
Do you offer an Affiliate Program?
Answer: Yes, we are currently offering an affiliate program. Please send an e-mail to affiliates@JewishSinglesUSA.com

Site Navigation Features

What is a "Flirt" and how do I send one to a user?
Answer: A Flirt is a "Wink", "Smile", "I'm Interested" or "Let's Hook Up" message that is a quick and short way to show another user that you are interested.
Can I search for a specific user name?
Answer: Yes. You can can search by using the Search feature and clicking the Member Name tab. Type in the user name and it will display their profile.
What is a "Keyword" search?
Answer: Keyword Search allows you to search all user profiles that contain a specific word you choose.
What is the "Favorites" feature?
Answer: You can add all of your favorite users and friends to this list. You can add a user to this list by clicking on the Add/Remove From Favorites icon on any user profile. Clicking it once will add them.. click it again to remove them from the list.
Using your Mailbox
Answer: Using the the internal mail system is easy. The system will only send mail to usernames on the system and not to external email accounts outside of the system. When a user receives new mail, a notification message is sent to their primary email account, to notify them of a new message waiting for them on the system.
What is the "Profile Views" feature?
Answer: Profile Views page is when you can see the last 10 users have viewed your profile.

Account Info

Can I have multiple accounts?
Answer: No. Members are not allowed to have multiple accounts on the system.
Can I change my username?
Answer: No. We do not allow users to change their username.
How do I change my password?
Answer: You can change your password on the Account Info page.
Can I change my "User Type"?
Answer: Yes. You can change your User Type on the Account Info page.
Can I change my location?
Answer: Yes. You can update your location (City/State) by changing your Zipcode on the Account Info page.
What if I forgot my username or password?
Answer: If you have forgotten your username or password you can have it emailed to you by clicking on the "Forgot Your Password?" link on the login page, enter your email address.. and it will be mailed to you!
How do I change my email address?
Answer: You may change your email address by going to Account Info page.
How can I cancel my account?
Answer: Click on Account, then click on Cancel Account button to cancel your account. But keep in mind that once we cancel your account and username during an active membership, we cannot reactivate it. We recommend that you delete your photos and profile info only.. in case you decide to come back at any time.
Can I reactivate an inactive account?
Answer: Yes. You can reactivate an inactive/expired account within 180 days. If any user account has been inactive/expired for 6 months, it will be deleted from the system.

User Photos

How do I upload my Photos?
Answer: User photos are uploaded by going to the Photos page. You may only upload pictures with a .JPEG extension. If you have a photo in another Windows file format and are a paying member, you can email photos@JewishSinglesUSA.com, and we will convert it for you, and e-mail it back.
What is my "Primary Photo"?
Answer: Your Primary Photo is the photo that will be displayed on your profile when users view "Who's Online" and also in the Messenger chat window. To make any of your photos Primary, click the tiny Primary Photo icon next to any of your pictures on the Photo Page.
What kind of photos can I have, and are there content restrictions for User Photos?
Answer: You can have any photos that are of you only. The pictures may not contain nudity or be explicit. They may NOT contain any advertisments, copyrighted material, website URL's, or anything illegal.
How many user photos can I have?
Answer: You can have up to 5 user photos!
How do I delete a user photo I no longer want?
Answer: To delete any photo, click on the trashcan icon next to the photo you wish to delete.
I don't have a digital camera how do I scan my photos?
Answer: We do NOT scan photos for users. You can check your local copy center, or retail photo outlet for photo a scanning service.
What if my photos are not .JPEG format?
Answer: If you do not have a photo as a .JPEG. There are alot of photo programs that will let you "export" or "save as" a .JPEG. If you have a .BMP or .GIF you can email them to us and we can convert them for you if you are a paying member.

Instant Messenger

How do I Add/Delete a user to my Buddy List?
Answer: You can add a user to your messenger by going to the Manage drop down menu and choose Add Favorite, enter the Screen Name of the user you would like to add then click the Add Favorite button. To remove a user from your list click the trash can icon next to the username you wish to remove.
How do I Add/Delete a Group?
Answer: You can add a Group to your messenger by going to the Manage drop down menu and choose Add Group, enter the Group Name you would like to add then click the Add Group button. To remove a Group from your list click the trash can icon next to the Group Name you wish to remove. Note: You must add users to that group before the group will be seen on your messenger.
How do I change my Online Status?
Answer: You can change you Online Status by going to the Status drop down menu and selecting: Online , Hidden, or Away. You can also make a custom Away Message by going to the Tools menu and selecting Away Message.
How do I Block/Unblock another user?
Answer: You can Block a user from sending you an Instant Message by selecting Tools, then Blocked List, and then type the name of the user you wish to block. If you want to Unblock the user, click the Blocked Icon next to the username of the person you want to Unblock.
How can I change my privacy settings?
Answer: You can change your privacy settings by going to the Tools menu and selecting Privacy Settings. Choose the configuration you want and click Update Settings.
How do I manually "refresh" the messenger?
Answer: You can manually refresh the messenger by going to the manage drop down list and clicking on Refresh List.

Chat Room

What is the difference between the Chat Room and the Instant Messenger?
Answer: The Chat Room is used as a public meeting place where as the Instant Messenger is more of a 1 on 1 private meeting place.
How do I add a new room?
Answer: To add a new room, simply type a new room name in the text box under Rooms and click the "Add"
button.
How do I delete a room name?
Answer: To delete a room, click on the icon to the left of the room name. Note: Only the member
who created the room has the option of deleting the room.
What are the colorful faces at the bottom of the chat room?
Answer: They are cute mood faces that you can include with your message. Simply click on one of them to add to your chat message.
How do I exit out of the chat room?
Answer: Just click anywhere on the navigation bar to go to any other page on the website and you will automatically see a window saying "You have been logged out of the chat room".

Troubleshooting

Why am I having problems logging in?
Answer: You might have problems logging in due to network traffic or your ISP. Sometimes reloading the browser, rebooting your computer, or waiting a few minutes is all it takes. Also, make sure you are typing in the username and password correctly.

Payments

How much does it cost?
Answer: As much as it is hard to believe, the site is currently FREE.

Security, Abuse and SPAM

We are serious about your privacy! We NEVER give out any member email address or personal information.

How do I report SPAM or abuse of the system?
Answer: You can direct any SPAM compaints or abouse on the system to webmaster@JewishSinglesUSA.com
Can I list my email address or phone number in my profile?
Answer: We do not recommend listing your email address on your user profile due to advertisers and spammers harvesting these emails to include on mailing lists, etc. We also do not recommend posting your personal phone number. It is not a good idea to respond to emails that other users have posted also. This is another way spammers will "harvest" your email address for advertising purposes.
What is your Privacy Policy and is my information kept confidential?
Answer: We take your privacy VERY seriously. We NEVER give out any user information to anyone, at anytime, for any reason.
Where is you Terms & Conditions agreement?
Answer: You must read the Terms & Conditions agreement before joining JewishSinglesUSA.com.
You can find it by clicking here: http://www.JewishSinglesUSA.com/terms

If you still haven't found the answer you are looking for, please send an e-mail to support@JewishSinglesUSA.com. Please allow between 2-24 hours for a response.

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